Job Description:
We are looking for a dynamic and adaptable Web Chat Associate to join our team at Axiata Group Berhad in Kuala Lumpur, Malaysia. As a Web Chat Associate, you will be responsible for providing exceptional customer service through online chat platforms. This part-time position at the Associate Level requires a minimum of 4 years of experience in a similar role.
Responsibilities:
- Engage with customers through web chat to provide support, answer inquiries, and resolve issues in a timely and professional manner
- Utilize project management skills to prioritize and manage multiple chat conversations simultaneously
- Make informed decisions to escalate complex issues to the appropriate department or team
- Collaborate with colleagues to ensure a seamless customer experience across all communication channels
- Maintain accurate records of customer interactions and follow up as needed
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
- Contribute to team goals and objectives to drive customer satisfaction and retention
Requirements:
- Strong communication skills and the ability to adapt to different customer personalities and situations
- Dedication to providing excellent customer service and resolving issues efficiently
- Proficiency in project management and decision-making to handle multiple chat conversations effectively
- Minimum of 4 years of experience in a customer service or web chat role
- Ability to work independently and as part of a team in a fast-paced environment
- Proficient in using web chat platforms and other communication tools
- Bachelor's degree in a related field is preferred
Benefits:
- Paid Time Off (PTO) for work-life balance
- Remote work flexibility for a better work-life integration
- Profit sharing opportunities to reward your contributions
- Be part of a company that pioneers change and sets industry benchmarks
Equal Opportunity Statement:
Axiata Group Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.
If you are a dedicated and adaptable individual with a passion for customer service, we encourage you to apply for the Web Chat Associate position at Axiata Group Berhad in Kuala Lumpur. The deadline to apply is September 16, 2024. Join us in shaping the future of customer service in the digital age!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
