-To verify and authorise remittance transactions (MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
-Comply with exceptions for Callback, Signature Verification and Payment Processing in which respective role needs to be performed independently. To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.
-Together with the team, to work and target SLA is met at all times.
-To ensure quick action/resolution in managing both internal and external customers' queries, feedback, and complaints.
-To monitor system availability and escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
-To participate in UAT/Projects as and when required
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-ocbc-bank-job-remittance-processing-fresh-graduate)
; Requirements:-
-Preferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS, drafts etc
-Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
-Proficient in Microsoft Windows applications – Word, Excel and Power-point
-Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
-Resourceful and able to multi-task independently with confidence in time critical environment
-A self-motivated and pro-active person in managing operational efficiency and promote process improvements.
-A risk-conscious person who ensures internal controls and procedures are complied with closely.
-A meticulous and accurate person with an eye for details.
-A confident, diplomatic, and tactful person in problem resolution and decision making.
-A passionate person with customer-oriented mindset and firm believer of Quality discipline.