Functional Area:OPS - Operations
Career Stream:CPM - Customer Program Management
Role:Manager 2
SAP Short Name:MG2
Job Title:Customer Program Manager 2
Job Code:MG2-OPS-CPM
Job Level:Band 10
Direct/Indirect Indicator:Indirect
Roles & Responsibilities:
Responsible for meeting and delivering all commercial aspects of the account and, with the support of a multifunctional Customer Focus Team (CFT), coordinating the delivery of products and services aligned to the expectation of the client.
Focus is on benefit realization, adherence to contract agreements, and managing scope creeps to maintain expected/quoted financial performance while minimizing risks and maximizing opportunities.
Be the focal point of communication with customers for the in-charge project.
Coordinate engineering, purchasing, planning and production activities to meet customers' requests.
Monitor all phases of projects through various reports and communicate to customers.
Monitor and ensure the EC team's timely implementation of ECO and communicate cost impact to customers to recover E&O.
Respond to customer inquiries and complaints.
Monitor and ensure all necessary documentation is received from customers to successfully launch new products and make changes to existing products.
Ensure profitability of the Program under charge.
Supervise the various activities of the Program and Planning teams.
Implement and review the cost reduction localization program with the customer.
Ensure compliance to contract and/or customer-specific requirements/Statement of Work (SOW) and responsible for document additional agreements not included in the contract.
Develop and maintain business relationships; maximize customer satisfaction.
Requirements:
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, or Professional Degree in a related discipline.
Preferably with at least 8 to 10 years of working experience, especially in a related environment & program management skills and 2 to 3 years of experience in a managerial role.
Good interpersonal skills for effective communication at all levels, including senior management, customers, suppliers and factory personnel. Pleasant personality and people-oriented.
Numerically inclined with strong logical thinking and business acumen.
Proven experience managing a team and being a team player with a well-developed leadership style and mature personality.
Working knowledge of SAP is preferred.
Understand the business and can forecast revenue and control costs, ensuring compliance with the quote and contract agreements.
Ability to read, analyze and interpret technical operations, supply chain and financial reports. Ability to respond to common inquiries or complaints from customers.
Ability to effectively present information to internal and external executive management.
Demonstrates expert functional, technical and people and/or process management skills.
Able to work independently and customer-focused, positive thinking, independent and able to work under pressure to meet tight deadlines.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.#J-18808-Ljbffr