(Walk-in Interview) Customer Service Executive (Contact Centre)
Date: Friday, 29 November 2024
Time: 9.00am - 12.00pm and 2.00pm - 4.00pm
Location: 4th (3A) Floor, Wisma Lee Rubber, No.1 Jalan Melaka 50100 Kuala Lumpur (next to Masjid Jamek LRT station)
Job Description:
Services
-To attend to inbound calls enquiries over various range consumer financial products and services
-To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer's queries.
-To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette
Quality Assurance
-To achieve first call resolution where possible and follow up with customers on unresolved issues.
-To perform after call duties and quality assurance in accordance to the set procedures with zero defect
-To consolidate and provide customer's feedback to respective business partners for improvements and enhancements
Alternative Channels and Cross-Selling
-To introduce and create customer awareness on self-service/automated banking channels
-To cross-sell bank products and services when appropriate
Compliance
-To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-ocbc-bank-job-29-nov-2024-walk-in-interview-customer-service-executive-contact-centre)
; Requirements:-
-Fresh graduate are welcomed to apply.
-Degree Holders – related working experience preferred; Diploma holders – minimum of 1 year of working experience in Contact Centre and /or Consumer Financial Services (Banking)
-Possess customer centric / strong customer service mindset
-Committed and a good team player with willingness to step into a leadership role
-Independent and resourceful with the ability to thrive under pressure
-Meticulous, well organized and has the ability to solve problems
-Able to multitask and manage time effectively
-Willing to work on shift rotations (24/7) which includes Public Holidays