Job Description:
Supporting Lending Operations core team in preparing data input for disbursement, agreements, repayments and supporting communication operations.
Mass email preparation for disbursement and repayment confirmation to partners.
Prepare reporting and analysis ensuring performance key metrics are met.
Handle Level 2 Customer Support enquiries on Lending products.
Discover within own team and/or with other process teams to identify and drive process improvement opportunities.
Develop automation solutions to improve process efficiency.
Lead and improve the way in processing smooth Level 2 customer support to meet the performance metrics.
Ability to re-prioritize and adapt to an exciting, ever-changing environment.
Performing other relevant support activities (e.g., eStamping submission) as and when required.
Requirements:
Bachelor's degree in Business Administration, and/or Computer Science, and/or Business Analytics, and/or Information Systems (either related to programming or operations).
Basic knowledge of SQL, Python, web languages (HTML coding, APIs), Microsoft BI, Google Script, or any scripting language is required.
Knowledge of using Zoho is required.
Effective team player with a passion to serve.
Versatile and results-oriented in a fast-paced environment.
Strong analytical thinking and problem-solving skills.
Excellent verbal and written communication, project management, time management, and organizational skills.
Can thrive in dynamic, fast-paced, and results-oriented teams.
Keen sense of ownership, drive, and determination.
Dependability and a strong work ethic.
Proficiency with Microsoft Office and Google Docs.
Proficiency in English.
Location:Petaling Jaya, Selangor
Duration of the Assignment:6 months
How to Apply:
Interested candidates are invited to submit their resume and cover letter ****** please include "Lending Operations Coordinator" in the subject line.#J-18808-Ljbffr