(43393-1) Customer Service Support Coordinator_New_12M

Job Description:
Provide timely and accurate support to Mandarin-speaking customers.
Resolve customer issues efficiently and effectively.
Maintain high levels of customer satisfaction and support Grab's service standards.
Why Join Us?
Dynamic Environment: Thrive in a fast-paced setting where every day presents new challenges and opportunities.
Continuous Learning: Embrace a culture of continuous learning and professional development. We support your growth and encourage you to expand your skill set.
Impactful Work: Play a crucial role in the success of campaigns that reach millions of users. Become subject matter experts in the company's campaign tools and work closely with the Marketing and Commercial teams to design the best in-app user journeys for each campaign.
Collaborative Team: Work alongside a talented and passionate team dedicated to excellence. Collaboration and teamwork are at the core of our success.
Requirements:
Fluency in Mandarin (both written and spoken) is mandatory.
Previous experience in customer service or a related field.
Strong problem-solving skills and the ability to handle difficult situations calmly.
Experience working in a fast-paced environment.
Familiarity with the company's services and platforms.
Ability to work independently and as part of a team.
Location: Petaling Jaya, Selangor
Duration of the Assignment: 12 months
How to Apply:
Interested candidates are invited to submit their resume and cover letter to ****** and please include "Customer Service Support Coordinator" in the subject line.#J-18808-Ljbffr