(44227-1) Social Care Specialist_New_12M

Job Description :
Respond to customer inquiries and provide first contact resolution of customer issues via Facebook, Twitter, and other social media channels.
Handle a wide range of complex issues, including visible and sensitive issues.
Provide exceptional customer experience as measured through customer surveys.
Deliver timely and accurate responses to questions and requests.
Requirements :
2+ years of Customer Service experience – Social Media background is preferred.
Tech-savvy and able to keep up with trends on Social.
Strong communication skills - both in verbal and written, English.
Extensive experience collaborating with cross-functional teams in an organization.
Capable of crafting responses aligned with the brand's personality.
Strong understanding of Social Media platforms such as Facebook, Twitter, and other social media channels.
Able to work under pressure in a fast-paced, high-volume environment.
Able to remain polite with angry and uncooperative customers.
Team player with a positive attitude.
Location :Petaling Jaya, Selangor
Duration of the Assignment :12 months
How to Apply:
Interested candidates are invited to submit their resume and cover letter ****** please include "Social Care Specialist" in the subject line.#J-18808-Ljbffr