Job Description Prepare and conduct business process analysis for customer companies.Document business requirements, gatherings, issues, and updated business process flows.Provide mapping of requirements with software solutions and recommend software developments and implementations.Coordinate and collaborate on workflow processes, designing, programming, and testing.Perform system testing on customization developed by the technical team against documented customer requests.Research and test new systems, newer versions, and additional functionalities.Prepare training materials and conduct system training for customers.Provide support to existing customers via phone, email, fax, and remote desktop.Provide parallel and live run project support.Support clients and end-users on-site with system installation and configuration.Analyze the performance of programs and take corrective action based on user feedback and supervisor approval.Document results from software research tools and applications.Prepare project finalization documentation.Manage customer relationships and ensure high satisfaction levels.Maintain confidentiality regarding processed, stored, or accessed information.Demonstrate a strong sense of urgency in meeting project timelines.Perform additional duties as assigned Job RequirementsBachelor's degree in Business, Information Technology, or a related field.Proven experience as a Functional Consultant or similar role, preferably in ERP systems like Microsoft Dynamics NAV.Hands-on experience in business process analysis, system implementation, and customization testing.Strong experience in project lifecycle management, from requirements gathering to post-live support.Proficient in analyzing, documenting, and mapping business processes.Excellent verbal and written communication skills for effective training, documentation, and customer engagement.Ability to collaborate across departments, ensuring smooth workflow and issue resolution.Strong project management skills with the ability to meet deadlines and prioritize tasks.Technical proficiency in system installation, configuration, and research on new software functionalities.Customer-focused with excellent relationship management skills.Highly motivated with a sense of urgency to achieve project timelines.Detail-oriented and maintains a high level of confidentiality.