Responsible to attend and complete the service request assigned and provide coordination and monitoring in Preventive and Reactive maintenance work in Data Centre infrastructure. Supported in adhoc minor project activities.Operation functionManaging/coordinating service provider performance including tracking work order completion and validating invoices as needed. Provide facility specific assistance to the project management team as needed or requested.Ensure all site management and operations practices comply with company and client standards.Communicate/Escalate with appropriate parties (facility manager, client, OEM vendors, etc.) as needed.Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.Create a weekly report to send to the Info Systems Project Management team to assist them in reviewing incidents to determine what events have occurred that may be operational losses.Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.Cultivate and maintain a positive working relationship with client representatives (JLL or external) and service providers.Performing day-to-day oversight/monitoring of work order completion and follow-up with service provider and client.Recommend continuous quality improvement practices across the client portfolio.Work with client Finance group and the Facility Managers in entering, creating, and ordering PO numbers for capital projects.Create recurring maintenance schedules for vendors.Support the Facilities Manager with assigning tasks to technical resourcesSupport Facilities Manager on arranging PPM contractors for submitting JHA, worker name list and confirm the dates.Assist Facilities Manager to source for any material that require to purchase.Assist on requesting for permit to work supporting document from contractor before schedule for any work.Support to check on the safety induction validity for contractor.Communication and relationship coordinationHSE ManagementTo ensure the site provision of safe working environment and compliance to HSE standards.Competent in under taking Job Hazards Analysis (JHA)Work closely with HSE Executive in overall planning, executing and delivering HSE procedures to all activities at site.Provide general overall facility management services including continuous monitoring of office/facility.Act as an interface with client, visitors and guestsEnsure appropriate follow up with customersProvide direction/information to vendors, facilities staff and service providers as required ensuring excellent coordination/execution of work within client environment with minimal disruption.ComplianceAssist with budgetary requests, analysis and reportingAssist with researching, analyzing and reporting budget variancesCoordinate portfolio and responsibility changes with data management team to update location service matrix as needed.Train vendors/engineers on all applicable software platforms as needed (CMMS, etc.)Electrical distribution (Low Voltage) coordination work – Senior TechnicianAny and all duties/tasks as assigned.Responsible in space planning for allocation and utilization of space or re-organizing current premises for new building occupants include plotting and updating floor layout plan on AutoCAD.Arranging/monitoring contractor on PTW processQualifications and Ideal ExperiencesA4 Chargeman Certification from Suruhanjaya Tenaga.3 – 4 years of relevant experience in engineering or in manufacturing sector1 – 2 years' experience in the operation of electrical and mechanical services in Tier III or equivalent data centre or critical facility is an advantage. Critical environment experience within similar sized site or operation.Experienced with continuous improvement initiatives and preparation of reports.Location: On-site –Johor Bahru, MalaysiaJLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
