(A) Project Leader, Communication Surveillance (TAC Risk Unit)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About the job (A) Project Leader, Communication Surveillance (TAC Risk Unit)Job Description
Member of the technical team who performs technical role in support of development, implementation, maintenance and operations of application systems / IT solution (local and regional) under Risk Management for the designated applications.
Provide user support.
Participate / undertake IT project tasks.
The application system development and implementation of IT project / solution are to meet the business strategic plan (incl.
business transformation, business growth, operational efficiency, etc.)
and compliance requirements as well IT-owned initiatives.
Accountability
Ensure programs are error-free and work efficiently.
Ensure system/enhancements are delivered on time and with high quality incl.
accuracy and operation efficiency.
Ensure timely resolution of application problems.
Ensure system high availability and meet SLA.
Ensure user satisfaction.
Ensure compliance of IT standards / policies, QM SDLC procedures and Audit requirements.
Supporting Activities
Enhancing understanding of business functionality.
Reviewing functional and technical design with users and Specialists.
Thorough testing, peer review (program codes review).
Formulate comprehensive test plan, test contents incl.
SIT and performance test.
Recognize and articulate the problem, participate in problem resolution activities.
Review system design and operation flow to identify potential root cause.
Propose recovery actions and/or permanent resolution.
Prompt escalation of problems not within internal controls for management attention and decision.
Review system performance statistics periodically, propose and implement performance tuning or improvement plan incl.
review and redesign system if necessary.
Prompt escalation of performance issues not within internal controls for management attention and decision.
Engage with users constantly.
Participate in user activities to understand user work processes better.
Be guided by the established guidelines/policies published under IT Security, QM and Audit requirements.
Obtain buy-ins from business by providing sufficient info for them to make decisions.
Clearer understanding ensures system is delivered according to business needs; less need for rework.
Program delivered is error-free and according to user specifications.
Structured and thorough testing during SIT ensures minimal/zero errors surfaced during User testing.
Problem resolution within agreed SLA.
Minimize disruptions to Business via recovery actions (temporary/permanent).
Management is kept aware of issues that may require them to step in to get certain things done if working level is unable to do so.
System supported is always available according to agreed SLA.
Improved system performance by tweaking related parameters.
Management is kept informed and able to step in to get working level is unable to do so.
Frequent engagement with users helps build rapport and trust towards long term relationship.
Participation in user activities helps to gain better understanding of Business needs and possibly exceed their expectation.
All required deliverables/documentations comply with SDLC, IT Security & Audit requirements.
Design, analyze, and provide technical specifications and specialty guidance incl.
review of codes/test contents and coding of complex programs for system development/enhancement in accordance to user specifications.
To have team leading qualities i.e.
technical knowledge & soft skills.
To ensure systems & support are delivered timely and accurately according to technical specifications.
Support user testing incl.
review of test plan and be responsive to user queries, request for assistance.
To proactively improve the processes.
Investigate and resolve development and production application problems, timely and effectively.
Engaging application vendors & infra team for effective resolution of problems.
To have good analytical skills to investigate system problems.
Business knowledge incl.
product behaviour to understand user specifications to provide high quality design and complete and accurate technical specifications.
To proactively improve the processes.
Education
- At least tertiary level.
- Minimum 6-8 years experience in application developing, planning, project managing (small-medium projects) and integrating Business and IT solutions.
- Preferences in Information Technology (IT) discipline.
Key Experience
- Min 6 years in Project Implementation, Application Support, SQL/Cloud.
- Knowledge and experience in IT application architecture, analysis, design and development in Market/Trade/Communication/Holistic Surveillance systems/tools.
- Understanding of the IT solution discipline, processes and concepts.
- Technical aptitude, basic knowledge and experience across application, information, technology, and process domains.
- Understanding in project management processes and methodologies including common roles and responsibilities and able to manage end-to-end project delivery/support.
- Has knowledge in Cloud service models/concepts/computing.
- Vendor Management and Stakeholder Management.#J-18808-Ljbffr