Account Management - Account Coordinator
Work Location:Petaling Jaya (First Avenue)
Salary:RM3,100
Get to know the Role:
The position is responsible for managing receivable collections activities under the Order To Cash (OTC) team to maximize the conversion of receivables to cash for the business.
Key accountabilities include monitoring the timeliness of collection activities, coaching team members in developing client insight and relationships, managing disputes, and handling escalations.
The individual joining the Order To Cash team will have the unique opportunity to rapidly grow professionally as the team embarks on this new journey across all aspects of the receivable collection framework, from systems, reporting, and process across multiple ASEAN countries that clients operate in.
The day-to-day activities:
Functional
Achieve team monthly collection targets and Key Performance Indicators (KPI) by leading and motivating the team members to achieve their individual targets.
Monitor the team's collection efforts, ensuring processes and client policies are adhered to.
Handle first-level internal or external escalations and other ad hoc issues.
Manage disputes identified by associates. Arrange discussions with the person-in-charge to resolve the dispute.
Identify and analyze common billing issues and disputes. Work with respective teams to perform Root Cause Analysis and take actions to prevent the recurrence of these issues.
Coach team members on building reliable, trustworthy, and long-term relations with assigned clients.
Develop strong working relationships with Client Account Manager/Sales Executive, Finance personnel, and other stakeholders.
Integrate the team's insights on clients' Purchase Order requirements, payment cycles, and invoice approval routes into our billing process to reduce collection cycle time.
Handle incoming client queries through hotline phone or email, routing to the correct person-in-charge such as the Sales Executive as appropriate.
Provide collection status to support Finance's review of provisions for doubtful debts and bad debts.
Provide collection forecasts and reports to Finance and business teams.
Lead collection process documentation and improvement activities.
Provide support for bad debt recovery actions.
Ad hoc assignments.
Customer
Business team, Regional and Local Finance, Clients
Financial
Ensure accuracy of financial data entry and adherence to Finance policies.
People
Communicate with multiple internal and external stakeholders.
The must haves:
Tertiary qualification in Finance/Accounting is a plus.
Minimum 3-5 years' experience in performing a Collections role.
Experience in a call center is a plus (Collections or customer service).
Experience using Oracle Financials Cloud system is a plus.
Highly knowledgeable in Collection and Accounts Receivable processes.
Proactive and results-focused.
Excellent communication and interpersonal skills.
Able to work under pressure.
Problem-solving and negotiation skills.
Able to articulate clearly in both written and spoken English.
Team player.
Leadership skills.
Advanced Excel skills to analyze data and prepare reports.#J-18808-Ljbffr