**Job Title: Account Executive (Forex Background Preferred / Customer Support Experience Required)****Location**: Malaysia**Company Overview**:Our client is a prominent financial services firm operating in Malaysia. With a focus on excellence and client satisfaction, they specialize in providing foreign exchange trading and investment services. They are currently seeking a talented Account Executive to join their team, offering an exciting opportunity for individuals with a passion for finance and customer service.**Position Overview**:**Responsibilities**:- **Client Relationship Management**:- Develop and maintain strong relationships with clients, ensuring their needs are met effectively.- Provide exceptional customer support, addressing inquiries and resolving issues promptly and professionally.- Offer personalized guidance and advice to clients on trading platforms, market analysis, and risk management strategies.- **Sales and Business Development**:- Identify and pursue new business opportunities, leveraging industry knowledge and networking skills.- Actively promote company products and services to meet sales targets and revenue objectives.- Collaborate with the marketing team to develop effective strategies for client acquisition and retention.- **Market Analysis and Research**:- Stay updated on market trends, economic news, and geopolitical events impacting forex markets.- Analyze market data and provide insights to clients, assisting them in making informed trading decisions.- Assist clients in developing personalized trading strategies aligned with their investment goals and risk tolerance.- **Compliance and Risk Management**:- Ensure compliance with regulatory requirements and company policies at all times.- Monitor client accounts for any suspicious activity or irregular trading patterns, taking appropriate action as needed.- Educate clients on risk management techniques and help them understand the potential risks associated with forex trading.- **Team Collaboration**:- Work closely with colleagues across departments, including operations, compliance, and technical support, to ensure seamless service delivery.- Share knowledge, best practices, and insights with team members to enhance overall performance and productivity.**Qualifications**:- Bachelor's degree in Finance, Economics, Business Administration, or a related field.- Minimum of 2 years of experience in forex trading or financial services industry.- Strong understanding of forex markets, trading platforms, and technical analysis.- Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.- Proven track record in sales or account management, preferably within the financial services sector.- Ability to multitask, prioritize workload, and work effectively under pressure.- Fluency in English and Malay; proficiency in additional languages is advantageous.**Preferred Qualifications**:- Professional certification in forex trading or financial planning.- Prior experience in customer support or client-facing roles.- Familiarity with regulatory requirements in the forex industry, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.**Job Types**: Full-time, Permanent**Experience**:- Customer support: 1 year (preferred)**Language**:- Mandarin (required)
