Job DescriptionScope of PositionThe focus of the Account Manager is on maintaining ownership of existing identified house accounts to improve the level of customer service while increasing business opportunities. Initiative, drive, and the ability to stay focused on results despite changing conditions, are the keys to achieving the performance objectives of the Account Manager role at Expeditors.The job environment is flexible, constantly changing, and provides growth opportunity, recognition and reward for the achievement of business results. The Local Account Manager reports to the District Customer Retention and Development Manager.Major Duties and ResponsibilitiesStrengthen relationships with existing house accounts.Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.Understand customers' business and strategy and our role with the customer.Ensure customer satisfaction and follow up.Communicate service issues to Department Managers/Supervisors.Action items lists maintained and updated weekly for follow up items.Identify opportunities and grow business from existing house accounts.10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls.Assist with collections when needed.Manage client profiles - separated out by location.CRM input & management for significant calls.Fluent in Expeditors systems, services and product offeringsInvolve sales and operations at appropriate times.Share weekly schedule with all Departments to help coordinate and participate in joint account visits.Manage sales opportunities and proposalsCreate and present business reviewsContinually seek improvement in procedures and services to create more efficient and cost effective operations.Assume lead responsibility for the efficient delivery of all local (branch) services.Assist, and if needed, spearhead problem resolution for issues outside of local branch.Ensure that a functioning and agreed upon invoicing - payment process is in place.Meet with the local customer to maintain customer information and satisfaction.Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!QualificationsDesired Skill-Sets and CharacteristicsThe ability to meet with customers off-site on a regular basisOral and written proficiency in the English languageStrong problem solving, organizational, and interpersonal skillsAbility to work productively both individually and in a team environmentSense of urgency for goal achievementSelf-motivated with ability to work in a fast-paced and constantly changing environmentComfortable with regular data entry on a laptop computerStrong rapport and relationship-building focusedEmpowered to make quick decisions in response to changing conditionsExtroverted, confident, enthusiastic and persuasiveInfluences others to actionTimeliness and accountability for results
