Account Payable (Us Market)

Supporting American users of services for general enquiries/accounts/payments via email functionTo update and maintain customer payment data baseTo meet service targets by achieving both service and productivity level by ensuring that all inquiries/request are answered/processed within the stipulated SLA.To resolve customer's payment issues tactfully and escalate the case to Team Leader, when necessary.To maintain amicable working relationship with other team members and business partners.
DESCRIPTION Our client is an Australian based bill budgeting platform company (fintech). Their mission is to help more people to pay more bills on time.This to cover the US time zone - 9pm-8am MYT (shift rotational), 5 days a week (including weekends and public holidays).
DELIVERABLES TBC
SKILLS AND BEHAVIOURS Good level of English.Able to demonstrate strong organisational skillsStrong and proven problem-solving skills.
#J-18808-Ljbffr