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SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia.
SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.
Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.
SEEK's presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand.
Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.
SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.
In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia's Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards.
SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp's Life at Work Awards 2023 in Malaysia.
Scope of RoleReporting to the Manager, O2C this role will allow you to build up your knowledge of O2C processes and support the Asia business.
Your primary responsibilities will include identifying and allocating incoming payments and promptly resolving inbound customer queries while delivering outstanding customer service.
The O2C Team consists of Collections (Asia), Credit (ANZ) and Billing (APAC).
Team Members are co-located and support multiple geographies across APAC as a part of the Collections (Asia) team.
Job DescriptionManage a portfolio of clients and build positive connections with internal collaborators, such as Sales & Customer Service, to provide excellent customer support.
Manage the debt portfolio accurately and promptly by meeting critical metrics for inbound volumes, such as the number of phone calls handled and incoming payments allocated.
Address and resolve any finance queries lodged pertaining to accounts within specific SLAs (Service Level Agreements)
Maintain open communication channels and keep detailed records of all our customer interactions
Allocate all incoming payments accurately using remittance advice, receipts if required by local legislation
Keep up to date with any marketing, product, finance or fraudulent activity to ensure that you are able to respond to queries
Handle hands on work and ad hoc assignments required by Supervisor and Manager
QualificationsPrevious experience in Credit Management or Finance highly regarded
Strong verbal and written communication in English.
Mandarin/Cantonese language capability highly desirable
Proven track record to effectively resolve customer issues while remaining cool, calm and collected under pressure
Demonstrated capability to achieve critical metrics set by the organization
Strong listening and negotiation skills
Other Qualifications, Skills and ExperienceDegree in Accounting, Finance or related field preferred.
Equivalent experience will also be considered.
Working experience with Salesforce and Workday Financials desirable
Previous experience working collaboratively within Finance teams to deliver continuous improvement initiatives with an eye for efficiency and streamlining processes
Previous exposure with the laws governing debt collection practices
Additional InformationAt SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people.
We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success.
As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages.
If you have the skills, curiosity and an adaptable approach but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.#J-18808-Ljbffr