**Job Title: Account Support Assistant - Remote Work**
**Company: IHH Healthcare Berhad**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-Time**
**Seniority Level: Entry Level**
**Years of Experience: 1**
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### **Job Overview:**
IHH Healthcare Berhad, one of the foremost providers of integrated healthcare services, is seeking a dedicated and enthusiastic Account Support Assistant to join our dynamic team. This part-time remote position is ideal for individuals who thrive in a fast-paced environment and are committed to exceeding customer expectations while being resilient and hardworking.
### **Key Responsibilities:**
- **Customer Support:** Serve as the primary point of contact for clients, providing prompt and effective responses to inquiries regarding accounts, services, and products, ensuring a delightful customer experience.
- **Account Management:** Assist in maintaining accurate and comprehensive customer account records, including updating account information, service requests, and any relevant documentation.
- **Collaboration:** Work closely with interdisciplinary teams, including sales and customer service, to ensure a seamless client experience. Facilitate communication between departments to resolve issues and improve service delivery.
- **Negotiation Support:** Assist in resolving conflicts or disputes with clients by employing negotiation techniques to achieve satisfactory outcomes for both parties while maintaining positive relationships.
- **Reporting and Analysis:** Generate periodic reports on customer interactions, account updates, and service feedback to assist management in identifying trends and areas for improvement.
- **Training and Development:** Participate in training sessions to enhance product knowledge and customer service skills, staying informed about IHH Healthcare's services and developments.
- **Feedback Implementation:** Collect customer feedback and suggest actionable improvements based on insights gathered from client interactions to continuously enhance service offerings.
- **Administrative Support:** Provide general administrative support as required, including filing, data entry, and organizing documentation related to accounts.
### **Requirements:**
- **Education:** Bachelor's degree or equivalent experience preferred, but not required.
- **Experience:** Minimum of 1 year of relevant experience in customer service, account management, or a related field.
- **Software Skills:** Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), familiar with CRM software is a plus.
- **Personality Traits:**
- Resilient: Capable of handling customer challenges and resolution processes with a positive attitude.
- Hardworking: Demonstrates a strong work ethic and the ability to manage multiple tasks and meet deadlines effectively.
- **Soft Skills:**
- Negotiation: Ability to negotiate effectively and handle challenging situations diplomatically.
- Teamwork: Strong collaborative skills to work effectively with various teams and departments.
### **Benefits:**
- **Relocation Allowance:** Assistance for those relocating for the position.
- **Life Insurance:** Comprehensive life insurance coverage for employees.
- **Paid Time Off (PTO):** Generous PTO policy, allowing work-life balance.
### **Working Environment:**
At IHH Healthcare Berhad, we foster a culture centered around exceeding customer expectations and delivering delight. As an Account Support Assistant, you will be part of a dedicated team that values empathy, hard work, and commitment to excellence.
### **Application Deadline:**
Please submit your application by October 5, 2024.
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**Equal Opportunity Statement:**
IHH Healthcare Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.
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Join IHH Healthcare Berhad as an Account Support Assistant and contribute to making a difference in the healthcare sector while developing your career in a supportive and rewarding environment!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
