**Job Title:** Account Support Officer
**Company:** Top Glove Corporation Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
### Job Description
Top Glove Corporation Berhad is seeking a motivated and reliable Account Support Officer to join our dynamic team in George Town, Penang. As an integral part of our global operations, you will play a key role in providing exceptional support to our clients and maintaining the high standards that Top Glove is known for. This is a part-time position aimed at professionals who are ready to leverage their skills in a collaborative and vibrant work organization.
### Key Responsibilities
- **Client Support:** Assist with inquiries and requests related to accounts, providing prompt and accurate information to clients and colleagues.
- **Account Management:** Monitor and maintain client accounts, ensuring all account-related issues are resolved quickly and effectively. Assist in documenting all customer interactions and transactions in a clear and detailed manner.
- **Collaboration:** Work closely with cross-functional teams within the organization to ensure seamless communication and coordination in meeting client needs.
- **Data Entry & Reporting:** Accurately enter client data into databases and generate reports as required. Maintain databases by updating information and ensuring data accuracy.
- **Customer Relationship Management:** Build and maintain strong relationships with clients, utilizing persuasive communication techniques to enhance customer satisfaction and loyalty.
- **Issue Resolution:** Address and resolve account-related issues by coordinating with relevant internal departments, ensuring timely solutions.
- **Compliance:** Ensure all processes and transactions comply with company policies and regulations, as well as industry standards, maintaining a high level of professionalism and integrity.
- **Feedback Collection:** Solicit and collect client feedback to continuously improve service quality and account management processes.
- **Training Support:** Assist in training new team members by sharing knowledge and best practices related to account management and company procedures.
### Requirements
**Education & Experience:**
- Bachelor's degree in Business Administration, Finance, or a related field.
- A minimum of 2 years of experience in account support, customer service, or a similar role.
**Personality Traits:**
- **Reliable:** Dependable and trustworthy, with a strong sense of responsibility towards client satisfaction and team goals.
- **Motivated:** Self-driven with a desire to achieve and exceed targets while maintaining a positive attitude.
**Soft Skills:**
- **Persuasion:** Strong ability to influence and persuade clients positively, driving effective communications and enhancing relationships.
- **Attention to Detail:** Exceptional attention to detail to ensure accurate data entry, reporting, and compliance with company protocols.
### Benefits
- Competitive retirement plan to secure your future.
- Free food options at the workplace to promote a healthy work-life balance.
- Visa sponsorship for qualified candidates to work in Malaysia.
### Working Environment
Join a diverse team that collaborates with colleagues from around the world, fostering a global village mentality that values teamwork, innovation, and open communication.
### Application Deadline
Interested candidates are encouraged to apply by **October 15, 2024**, to join our dedicated team at Top Glove Corporation Berhad.
### Equal Opportunity Statement
Top Glove Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants from all backgrounds and minority groups are encouraged to apply.
If you are a motivated and detail-oriented individual looking to make a difference in the world while advancing your career, we invite you to apply for the Account Support Officer position! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
