**Job Title:** Account Support Representative
**Company:** Sapura Energy Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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### Job Description
Sapura Energy Berhad is seeking a motivated and detail-oriented **Account Support Representative** to join our dynamic team in Johor Bahru. As an entry-level position, this role offers an excellent opportunity for individuals looking to kickstart their career in account management within the energy sector.
**Key Responsibilities:**
- **Customer Assistance:**
- Serve as the primary point of contact for client inquiries related to accounts, services, and products.
- Resolve customer issues effectively through research and problem-solving.
- **Account Management:**
- Support account managers by maintaining accurate and up-to-date client records.
- Assist in preparing documentation for client meetings, including presentations and reports.
- **Research and Analysis:**
- Conduct research to obtain relevant information for customer inquiries and support internal processes.
- Utilize available resources to develop a thorough understanding of our services and how they meet client needs.
- **Communication:**
- Communicate effectively with clients to understand their requirements and expectations.
- Collaborate with internal teams to ensure client needs are met in a timely manner.
- **Administrative Support:**
- Assist with processing sales orders, renewals, and other account-related administrative tasks.
- Maintain an organized filing system for client documents and communications.
- **Quality Assurance:**
- Monitor and track services and account activities to ensure compliance with company standards.
- Gather client feedback and provide suggestions for service improvements.
**Requirements:**
- **Education:**
- High school diploma or equivalent; relevant coursework in business or communications is a plus.
- **Experience:**
- No prior experience required; this position is ideal for recent graduates or individuals looking to enter the workforce.
- **Technical Skills:**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable using various software applications.
- **Personality Traits:**
- Driven: A strong desire to succeed and a proactive approach to tasks.
- Independent: Ability to work autonomously, manage time effectively, and demonstrate self-motivation.
- **Soft Skills:**
- Strong research skills: Ability to gather and analyze information from various sources to assist clients effectively.
- Problem-solving: Aptitude for identifying issues and developing solutions promptly.
**Benefits:**
- Company equipment provided to perform job tasks effectively.
- Life insurance to ensure peace of mind for you and your loved ones.
- Company transportation available for easy commuting and flexibility.
**Working Environment:**
At Sapura Energy Berhad, we are committed to promoting equality and fairness for all employees. Our inclusive workplace values diversity and fosters an environment where all team members feel respected, supported, and empowered.
**Application Deadline:** September 24, 2024
We encourage all qualified candidates to apply. Sapura Energy Berhad is an equal opportunity employer and welcomes applications from individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.
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If you are eager to contribute to a leading energy company and develop your skills in a supportive environment, we invite you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
