**Job Title:** Account Support Representative
**Company:** IJM Corporation Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
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### Job Description
IJM Corporation Berhad is seeking a motivated and passionate **Account Support Representative** to join our dynamic team in Johor Bahru. This part-time position offers the opportunity to collaborate with various stakeholders and provide essential support to our clients. The ideal candidate will have a strong background in account management and a flair for strategic planning and communication. If you thrive in a creative environment that values innovation, we would love to hear from you!
### Key Responsibilities
1. **Client Interaction and Relationship Management:**
- Serve as the primary point of contact for assigned accounts and maintain a high level of client satisfaction.
- Communicate effectively with clients to understand their needs and respond to inquiries in a timely manner.
2. **Account Coordination:**
- Manage account activities, including tracking projects, deadlines, and deliverables.
- Collaborate with internal teams to ensure client requirements are met efficiently and accurately.
3. **Reporting and Analysis:**
- Prepare and analyze account performance reports, providing insights for improvement and strategic planning.
- Monitor client accounts for potential upsell or cross-sell opportunities and work with sales teams to implement strategies.
4. **Problem Resolution:**
- Identify and resolve customer complaints and issues proactively, escalating complex situations as necessary.
- Support clients in navigating services, products, and solutions offered by the company.
5. **Documentation and Record Keeping:**
- Maintain accurate records of all client interactions and transactions, ensuring database integrity.
- Assist in the preparation of client proposals and relevant documentation.
6. **Collaboration:**
- Liaise with marketing, sales, and product teams to communicate client feedback, ensuring continuous alignment with client goals.
- Participate in weekly team meetings to discuss client updates, project statuses, and strategic initiatives.
### Requirements
- **Experience:** Minimum 3 years of experience in account management or customer support roles.
- **Education:** Bachelor's degree in Business, Marketing, or a related field is preferred.
- **Personality Traits:**
- Motivated: Demonstrated passion for driving results and delivering exceptional client service.
- Passionate: A genuine interest in fostering client relationships and striving for continuous improvement.
- **Soft Skills:**
- **Strategic Planning:** Ability to analyze account performance and develop actionable plans for growth and improvement.
- **Communication:** Excellent verbal and written communication skills to effectively convey information to clients and internal teams.
- **Technical Proficiency:**
- Familiarity with CRM software and other client management tools.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
### Benefits
- Remote work flexibility to support work-life balance.
- Vision insurance to promote overall health and well-being.
- Travel opportunities for client visits and team-building events.
### Working Environment
At IJM Corporation Berhad, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Join our vibrant team where your ideas are valued, and collaboration is paramount.
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**Application Deadline:** Please submit your application by **October 5, 2024**.
**Equal Opportunity Statement:** IJM Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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If you are ready to take your career to the next level and make a significant impact, apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
