**Job Title:** Account Support Representative
**Company:** Petronas
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
**Job Description:**
Petronas is seeking an energetic and confident Account Support Representative to join our dynamic team in George Town, Penang. This part-time position will provide essential support to our account management team, ensuring that our clients receive exceptional service and that their needs are met effectively. As a key player in our organization, you will help cultivate relationships with customers and contribute to the company's success by facilitating smooth operations and enhancing customer satisfaction.
**Key Responsibilities:**
1. **Client Management:**
- Serve as the primary point of contact for assigned accounts, addressing inquiries, resolving issues, and providing comprehensive support.
- Build and maintain strong, long-lasting customer relationships through proactive communication and service delivery.
2. **Account Support:**
- Assist in the preparation and management of account documentation, including contracts, billing, and service requests.
- Collaborate with account managers to ensure all client requirements are met and promote timely and accurate delivery of services.
3. **Analysis and Reporting:**
- Analyze customer feedback, account performance indicators, and market trends to identify opportunities for growth and improvement.
- Prepare and present reports on account status, key metrics, and customer concerns, using data to inform decision-making and strategy.
4. **Persuasion and Communication:**
- Effectively communicate the value of Petronas services to clients, utilizing persuasive strategies to enhance customer loyalty and satisfaction.
- Educate clients on service offerings, troubleshooting standard issues, and facilitating conflict resolution when necessary.
5. **Collaboration and Teamwork:**
- Work closely with cross-functional teams, including sales, operations, and customer service, to ensure a unified approach to client management.
- Participate in meetings and planning sessions to update the team on account progress and share insights.
**Requirements:**
- **Education:** Bachelor's degree or equivalent experience in a related field preferred.
- **Experience:** Minimum of 3 years of experience in customer service, account management, or related roles.
- **Personality Traits:**
- Energetic and self-motivated, with a positive attitude.
- Confident in interactions with clients and internal teams, capable of influencing and building rapport.
- **Soft Skills:**
- Strong analytical skills with the ability to synthesize information and make informed decisions.
- Exceptional persuasive communication skills, both verbal and written, to effectively convey ideas and solutions to clients.
- **Technical Skills:**
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and customer relationship management (CRM) software.
- Basic understanding of data analysis and reporting techniques.
**Benefits:**
- Employee discounts on company products and services.
- Opportunities for travel related to client meetings and conferences.
- Life insurance coverage to ensure financial security for you and your family.
**Working Environment:**
At Petronas, we foster an inclusive work culture that values mentorship and encourages leadership development at all levels. You will be part of a supportive team that champions diversity and empowers employees to thrive in their careers.
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
Petronas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or disability. We encourage all individuals to apply and contribute to our diverse workforce.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
