Account Support Representative - Work From Home

Job Description:

AirAsia Group Berhad is seeking a highly motivated and adaptable Account Support Representative to join our team in Johor Bahru, Johor, MY. This is a part-time position at the Associate Level with a requirement of at least 4 years of experience in a similar role.

Responsibilities:
1. Provide exceptional customer service to clients via phone, email, or live chat.
2. Assist clients with any account-related inquiries, issues, or changes.
3. Process account updates, payments, and refunds accurately and efficiently.
4. Maintain detailed records of client interactions and transactions.
5. Collaborate with the sales team to ensure a seamless client experience.
6. Identify opportunities for process improvement and contribute to ongoing initiatives.
7. Attend regular trainings and meetings to stay up to date on company policies and procedures.
8. Meet or exceed individual and team performance targets.

Requirements:
1. Proven experience in a customer service or account support role.
2. Strong communication skills, both written and verbal.
3. Attention to detail and ability to multitask effectively.
4. Adaptable and able to thrive in a fast-paced work environment.
5. Passionate about providing top-notch service to clients.

Personality traits: adaptable, passionate
Soft skills: communication, attention to detail

Benefits:
- Profit sharing opportunities
- Paid overtime
- Joining Bonus

Working Environment:
At AirAsia Group Berhad, we promote equality and fairness for all employees. We strive to create a positive and inclusive work environment where everyone has the opportunity to succeed and grow.

Equal Opportunity Statement:
AirAsia Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We welcome applicants from all backgrounds and encourage a diverse and inclusive workforce.

Deadline to apply: ********

If you meet the requirements and are ready to take on this exciting opportunity to work from home as an Account Support Representative with AirAsia Group Berhad, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.