### Job Description: Account Support Specialist
**Company:** MR DIY Group
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 4
**Deadline to Apply:** September 20, 2024
**Introduction:**
MR DIY Group is seeking a dedicated and proactive Account Support Specialist to join our dynamic team in Johor Bahru. This part-time position is designed for individuals with a strong background in account management, exceptional soft skills, and a commitment to delivering high-quality support to our clients. As an Account Support Specialist, you will play a vital role in ensuring customer satisfaction and fostering strong relationships with our client base.
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#### **Key Responsibilities:**
- **Customer Relationship Management:**
- Serve as the primary point of contact for client inquiries, ensuring timely and effective communication.
- Build and maintain long-lasting relationships with existing clients to enhance customer loyalty and satisfaction.
- **Account Management:**
- Monitor and manage client accounts, ensuring all requests and concerns are addressed promptly and professionally.
- Assist in the development and execution of account strategies to drive growth and profitability.
- **Project Management:**
- Coordinate projects effectively, managing timelines, deliverables, and resources to meet client expectations.
- Collaborate with cross-functional teams to streamline account processes and improve workflow efficiency.
- **Support and Troubleshooting:**
- Identify and resolve issues reported by clients, acting as a liaison between clients and internal teams to facilitate solutions.
- Provide ongoing support and troubleshooting for software tools and systems used by clients.
- **Reporting and Documentation:**
- Maintain accurate records of client interactions, feedback, and requests in the CRM system.
- Prepare regular reports on account status, customer feedback, and performance metrics to inform stakeholders.
- **Negotiation and Conflict Resolution:**
- Assist in negotiations to reach favorable terms and pricing for services/products offered to clients.
- Manage conflicts with diplomacy, ensuring a positive outcome for all parties involved.
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#### **Requirements:**
- **Educational Background:**
- Bachelor's degree in Business, Marketing, or a related field.
- **Experience:**
- Minimum of 4 years of experience in account management, customer service, or a related field.
- **Technical Skills:**
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Familiarity with project management tools and techniques.
- **Personality Traits:**
- **Reliable:** Consistently meets commitments and is punctual in delivering quality work.
- **Adaptable:** Open to change and able to adjust to new challenges or work environments smoothly.
- **Soft Skills:**
- **Project Management:** Strong organizational skills with an ability to manage multiple projects simultaneously.
- **Negotiation:** Excellent negotiation skills with the ability to achieve win-win outcomes.
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#### **Benefits:**
- Comprehensive medical coverage.
- Retirement plan options.
- Opportunities for travel as part of client engagement and support.
#### **Working Environment:**
At MR DIY Group, we prioritize employee well-being and foster a supportive atmosphere through health and wellness initiatives, encouraging a balanced work-life integration for all our team members.
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#### **Equal Opportunity Statement:**
MR DIY Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and walks of life.
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**Join us at MR DIY Group as an Account Support Specialist and contribute to our mission of delivering exceptional service to our clients!**How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
