Job DescriptionsJob Responsibilities
01) To undertake patient referrals sensitively and empathetically, being able to communicate with a wide range of people, some of whom may be in distress.
02) To provide telephone support for the team, dealing with both straightforward and complex enquiries from a range of sources, including the clinical teams, patients, and relatives.
03) Ensure messages are communicated accurately and dealt with in an appropriate and timely manner.
04) To accurately input, update and retrieve data in a timely manner, using a variety of systems (electronic and paper-based), including both patient/client records. Ensure information is held in a secure and confidential manner in line with data protection guidelines.
05) To provide support for meetings as requested, booking meeting rooms, sending out supporting documentation (agendas, papers, etc.), taking and distributing meeting minutes and administrative follow-up actions as required.
06) Ensure the delivery of high-quality standards is being provided to our patients. Make recommendations and implement programs to measure and improve provider/patient relationships.
07) Adheres to all Accreditation, TEMOS & MSQH, and Ministry of Health regulations and standards.
08) To assist in the compilation and reporting of weekly, monthly, and quarterly clinic performance statistics with the Clinic Manager.
09) Identifying new leads for corporates and insurance panels and maintaining fruitful relationships with existing clients.
10) Update and monitor the company's social media and client engagement.
11) Assist in planning and overseeing new marketing initiatives and campaigns, representing the company in conferences, meetings, and industry events, when needed, i.e., preparing PowerPoint presentations.
12) To undertake any other appropriate duties when required, demonstrating both flexibility and support as delegated by the Clinic Manager.
13) Shall take additional responsibility as instructed by the immediate superior.
14) The scope of authority shall refer to the selected work process procedure/instruction.
Job Requirements
01) Diploma in Business Development or Diploma in Business Administration.
02) Good command of English & Malay (spoken and written).
03) Results-oriented, strong follow-up, and good negotiation skills.
04) Pleasant personality and able to interact with all levels of people.
Why Join Us?
Top Glove is proud to be the employer of choice of 10,000 employees from diverse backgrounds. We provide career growth opportunities to our people and encourage innovation as well as entrepreneurial ideas to support our vision and mission.
At Top Glove, we are on the lookout for young talents and experienced professionals with a quality mindset. As the world's largest rubber glove manufacturer, we are continuously expanding rapidly and invite qualified individuals to join and grow with us.#J-18808-Ljbffr