Admin/Operations Officer - Terminal Klia (Facilities Management/Operations) Ma Sepang

Job DescriptionPOSITION GENERAL SUMMARYTo ensure smooth and efficient operations of terminal.Essential Position FunctionsMonitor the operations within and coordinate with related agencies and units; to ensure smooth flow of passengers.Ensure all facilities are serviceable and well maintained. To take necessary actions on facilities that was reported faulty.To manage/ coordinate/liaise with others agencies for any event/crisis/emergencies.Supervise the performance of the Terminal Operations staffs that are under his/her jurisdictions.Liaise with AODM; on the overall status of the airport.To compile all report on operation and facilities.Ensure compliances to IMS and other certifications requirement.To attend meeting on behalf of Duty Executives / Terminal Manager during their absence.Monitor and ensure that the management of the VIP rooms is carried out as per SOP and Courtesy and Care.Monitor/manage the performance of the service contractors at the terminal and ensure that they performed as per contract agreement.Handle all complaints or feedbacks in a professional manner.Key ChallengesEnsure that the services provided are exceeding passenger expectation.Ensure Terminal score high in ASQ elements that related to terminal functions.SkillsAbility to work in group or individually Able to coordinate with other agencies Relevant IndustriesInternalCertificate/STPM with minimum 5 years relevant experienceSPM with minimum 7 years relevant experience Must achieve and maintain the following performance rating for two (2) consecutive years of at least Exceptional / A or Outstanding / B; and Minimum Meet Expectations / CThe employee must not be subjected to disciplinary punishments except for disciplinary counselling, caution, reminder & warning for the past 36 consecutive months immediately preceding the promotionExternalAt least 3 PrincipalsCGPA 2.8EducationInternalDiploma/Certificate preferably in Airport Operation Management STPMSPM with Credit in Bahasa Malaysia and Pass in English and MathematicsExternalDiploma preferably in Airport Operation Management Additional InformationOpen for Malaysian citizens only.Please be reminded that only online applications will be entertained.Applications should reach us no later than 6 June 2024Only shortlisted candidates will be notified.