About the roleZANEE EMPIRE' is seeking an experienced and proactive Administrative Assistant to join our team in Pasir Puteh, Kelantan.
In this full-time role, you will be responsible for providing comprehensive administrative support to ensure the smooth running of our office operations.
Job Title:Administration
What you'll be doing
Handling a variety of administrative tasks, including document preparation, data entry and general office management
Providing customer service and acting as the first point of contact for enquiries
Scheduling and coordinating meetings, appointments, and travel arrangements
Assisting with the preparation of reports, presentations, and other documents
Maintaining office supplies and inventory
Key Responsibilities
Postage
Ensure parcels are safely delivered to customers.
Follow up with customers regarding delivery issues.
Parcel Return Management
Record the number of returned parcels.
Update the daily parcel board.
Customer Service
Resolve delivery-related issues.
Identify causes of delivery problems, including courier or runner errors.
Email Communication
Send emails to HQ (Ninjavan).
Handle invoices for missing, returned, or mismatched items.
Assist with address changes, contact updates, and COD removals for customers.
Verify customer details and provide necessary follow-up.
Record postage and billing data in Excel.
Office Administration
Manage office documents and correspondence.
Ensure the office is well-maintained and organized.
Maintain adequate office supplies.
What we're looking for
Strong organisational and time management skills with the ability to prioritise tasks effectively
Excellent communication and interpersonal skills, with the ability to liaise with both internal and external stakeholders
Proficient in using Microsoft Office suite, particularly Excel and Word
Previous experience as an Administrative Assistant or in a similar role, preferably in an office environment
Ability to work independently and as part of a team
Attention to detail and a proactive, problem-solving mindset
Company informationRegistration No.
202303231121#J-18808-Ljbffr