ADSEO Eco Quality Assurance, Trust and Safety, MalaysiaFull time
Responsibilities
- Monitor project operations through data analysis and generate reports for global alignment. Key tasks include QA, coaching, training, and calibrating BPO labelers, as well as handling ad-hoc tasks from the project POC. All labelers are BPO-sourced.
- Assist the team leader in overseeing the content ecosystem, collaborating with Product Owners to implement projects and manage training to achieve goals.
- Proactively collaborate with cross-functional departments for project evaluation, resources coordination and subsequent work.
- Regularly track and review project's progress and performance to continuously improve its workflow and stability.
Daily Routine Tasks:
- Conduct daily sampling tasks for audit purposes, focusing on content that has been labeled by the BPO team.
- Communicate with stakeholders, including demand sides (RD/PM/OP), GPM, and BPO vendors.
- Design/help to design a training plan and implement it according to the timeline.
- Monitor the daily data including productivity and quality.
- Help to address the platform issues.
- Optimize labeling guidelines with detailed examples to help labelers better understand ambiguous content, leading to improved quality.
- Prepare weekly reports and meetings. Identify abnormal data, gather RCA, and develop action plans.
Qualifications
Minimum Qualifications:
- Diploma degree or above, short video product user.
- Excellent English proficiency, overseas working/training is a plus.
- Content moderation experience required, at least 1 to 2 years experience.
- Previous QA experience is an advantage.
Preferred Qualifications:
- Possess strong learning ability, team management skills and cross-department communication.
- Able to work under minimal supervision and have strong logic/common sense related to job nature.
- Familiar with office software such as Excel, Word, etc. Data processing experience and other data analysis capabilities are preferred.
- Comfortable with and understanding that the job requires reviewing internet content that may be deemed inappropriate and/or contain explicit materials.
- Your ability to work in a high tempo environment, adapt, and respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job, which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks, and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs to promote and support physical and mental wellbeing throughout each employee's journey with us.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.#J-18808-Ljbffr