Advisor - Traditional Mandarin Speaker

Vacancy: - Advisor – Traditional Mandarin Speaker
??Location: Kuala Lumpur, Malaysia
? Salary: RM 6000+ KPI + Nigh Shift Allowance
? Language: Traditional Mandarin + English
? Working Hour: Rotational shift, weekends off.
? Project: Entertainment
? Joining Date : 28th October 2024
? *Headcount: 33
? Job Summary:
* Understand customer enquiries and respond via applicable channels: email, and chat.
* Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
* Manage customer escalations and ensure that these are answered, tracked, and escalated as required
* Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
* Ensure all SLAs are met accordingly
* Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
* Provide a high level of professionalism and competent customer service
* Able to communicate effectively with customers in a friendly and polite manner following the processes
* Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.