Aftersales Admin Officer / Executive

Job Responsibilities Customer Service:Provide exceptional customer service, addressing inquiries and concerns related to repairs, maintenance and service packages.Resolve customer complaints quickly and effectively.Ensure a high standard of service to maintain customer satisfaction. 2. Service Coordination
Schedule and oversee vehicle repairs, maintenance and services.Ensure all service and repair work is completed efficiently and to a high standard.Work closely with the service team to ensure parts and accessories availability. 3. Sales of Aftersales Products
Promote and sell service packages, parts and accessories to customers.Identify opportunities to upsell additional services or products based on customer needs. 4. Relationship Management
Build and maintain strong relationships with customers for repeat business.Follow up with customers to ensure satisfaction post-service and identify any areas for improvements.Collaborate with the sales team to coordinate post-sales services and follow-up. 5. Reporting & Documentation
Maintain accurate records of customer interactions and service details.Prepare reports on aftersales performance, customer satisfaction and feedback. Job Requirements Diploma or degree in Automotive Engineering, Business Administration or a related field.Previous experience in an aftersales, customer service or sales role in the automotive industry.Familiarity with 3S service centre operations is preferred.Proficiency in using automotive service software and Microsoft Office Suite.Strong communication and customer service skills.Organised with good problem-solving abilities.Knowledge of automotive services and parts.Experience in a similar role within the automotive industry.