Join the IMIKA Empire – Where Technology Meets Exceptional Service!
Are you passionate about technology and delivering outstanding customer experiences? At IMIKA, we're on a mission to redefine the aftersales experience for laptops, iPads, and smartphones. We're looking for a dynamicAftersales Managerto lead our aftersales team and ensure every customer walks away as a lifelong fan of IMIKA.
What You'll Do
Lead the Aftersales Team : Manage and mentor a team of skilled technicians and customer service professionals to deliver top-notch service.
Enhance Customer Experience : Develop and implement strategies to exceed customer expectations in repairs, maintenance, and post-sales support.
Oversee Service Operations : Coordinate repairs and replacements for laptops, iPads, and smartphones. Monitor turnaround times to ensure efficiency without compromising quality.
Build Loyalty : Implement customer retention programs, including extended warranties and exclusive aftersales perks.
Collaborate with Partners : Liaise with suppliers and manufacturers to streamline parts availability and warranty claims.
Drive Performance Metrics : Track service levels, customer feedback, and profitability to achieve excellence in aftersales operations.
What We Offer
A Cutting-Edge Environment : Work with the latest gadgets and technology.
Career Growth : Opportunities to advance within the company.
Attractive Benefits : Competitive salary, performance bonuses, and perks tailored to tech enthusiasts.
Work-Life Balance : Flexible work arrangements because we value your time.
What We're Looking For
A background in aftersales, customer service, or technical support (preferably in the tech industry).
Strong leadership and team management skills.
Excellent problem-solving abilities and a customer-first mindset.
Knowledge of laptop, iPad, and smartphone products and repairs is a bonus.
Why IMIKA?
At IMIKA, we're not just selling products; we're building relationships. As our Aftersales Manager, you'll play a pivotal role in ensuring our customers trust us not only for the latest tech but also for the exceptional service that follows.
Ready to take your career to the next level? Join us at IMIKA Empire and be part of a company where technology meets excellence!
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