Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar. Across its platforms, We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.In this Role, youll get toProvide training and coaching for new hires, including business knowledge and procedure, call/email/chat handling process, platform features, soft skills training and organization cultureProvide refresh and upskill training for tenure advisor, including business and procedure update, soft skills and communication skills trainingManage and track training quality and effectivenessFollow training related SOPs, hand in training and coaching documentations in time to manage and report training progressTraining courses development such as new product/new system, soft skills training materials Communicate/discover training needs, develop the training scheduleClass management and keep close cooperation with service teams to continuously output qualified employees in line with the job requirements for the teamConduct training satisfaction surveys, get feedback from the trainees and analyze improvements and opportunitiesAbility to work as part of a team or individually, with initiativeComplete other tasks and other training projects assigned by training supervisorWhat you'll Need to SucceedBachelors Degree or aboveProficiency in both verbal and written English and Malay Working experience in training or related functions, or working experience in IBU CSC is must. One of working experiences in Contact Center or Travel Industry is plus;Proficiency in presentation skill and good communication skill.Office software, such as Word, Excel, PowerPoint, Visio, X-mind, and being familiar with online training tools. Relevant online training experience is preferred.Self-motivated, strong learning ability and execution forceWhy We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At , you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more?Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functionsInternal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impactWe provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.We encourage flexible work arrangementHave fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.Clickto learn more about What makes Click to learn more about This is a Trip Where Both Your Career and Life Can Flourish!Find out more job opportunities at Have a good trip, and see you soon!
