Airbnb Host Operator

**Responsibility for Support**- Highly engaging and resolve the guest's inquiries, complaint, and request promptly, and with courtesy.- Communicate with other departments to ensure the smooth and efficient operation.- Creation of Whatsapp Group Chat and sending of Check-in Details- Collecting necessary information from guest (Contact details and exact dates of their stay)- Compilation of Data and Reports- Follow up with Guests after they check out (What are they satisfied with, what should be changed?)- Preparation of Housekeeping Schedule- Reviews Analysis- Assist with Check In & Out Process- Maintenance of OTA Listings- Managing Procurement- Able to work shifts- Perform ad hoc duties as requested**Responsibility for Field**- Managing the Housekeeping Team- Assist guests with Checking In- Upkeep of units & rooms improvement- Inventory Management (Storeroom, stock count)- Dealing with Suppliers- Liase with Handyman (Defects/Complaints from Guest)- Managing Procurement- Able to work shifts- Assist with Renovation of Units (When necessary)- Perform ad hoc duties as requested**Job Requirement**:- Language : Mandarin- Language : English**Why join us**:- Flexi Hour- Flexi Location- Transportation allowance- Airbnb Stays and Trip- 13th Month bonus or performance bonus**Company Overview**We are a young company in homestay adventure. We have a passion in homestays and designingWe are currently a Superhost, known by many foreign travellers for it's beautiful homestay.**Salary**: RM1,800.00 - RM2,500.00 per month**Benefits**:- Flexible schedule- Free parking- Gym membership- Maternity leave- Parental leaveSchedule:- Weekend jobsSupplemental pay types:- 13th month salary- Performance bonusAbility to commute/relocate:- Johor Bahru: Reliably commute or planning to relocate before starting work (required)Willingness to travel:- 100% (required)