Job Summary Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions.With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.Job Description Assists clients with client transaction fulfillment.Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints.Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.Job Skills Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management Additional Job Details Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA City: Putrajaya Country: Malaysia Work hours/week: 40 Employment Type: Full time Platform: Capital Markets Job Type: Regular Pay Type: Salaried Posted Date: 2024-06-20 Application Deadline: 2024-07-19 I nclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth.We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.??????? We also strive to provide an accessible candidate experience for our prospective employees with different abilities.Please let us know if you need any accommodations during the recruitment process.Join our Talent Community Stay in-the-know about great career opportunities at RBC.Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC.Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .
