Analyst, CDMG KYC & AM Royal Bank of Canada Putrajaya, Malaysia Analyst, CDMG KYC & AM Royal Bank of Canada Putrajaya, Malaysia Posted 1 day ago Permanent Competitive Analyst, CDMG KYC & AM
Job Summary
Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments. Job Description Assists clients with client transaction fulfillment. Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints. Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary. Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed. Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management Additional Job Details Address:
PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA City:
Putrajaya Country:
Malaysia Work hours/week:
40 Employment Type:
Full time Platform:
Capital Markets Job Type:
Regular Pay Type:
Salaried Posted Date:
******** Application Deadline:
******** I nclusion and Equal Opportunity Employment
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