About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
About the teamThe Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex's mission to empower businesses globally.
What you'll doYou will join the Airwallex Operations team during a critical period for the business. This is a great opportunity to join the team and help shape the next phase of Airwallex's growth.Reporting to the Associate Director, Operations Strategy in the US, this person will be among the first hires in the MY focused on Financial Operations, as part of a larger global Financial Operations (FinOps) team. The team aims to deliver operational excellence of our customer transaction lifecycle and manage our liquidity to support the company's business growth across the globe. As a FinOps Analyst, you'll work closely with counterparts within Operations but also with Commercial and Product teams to identify and remediate FinOps-related issues. This person will need to work a 9AM-6PM shift.
This role is based in KL, Malaysia.
Responsibilities:Monitor global end-to-end client transaction lifecycle, handle inquiries, detect exceptions from data reports and dashboards in a timely manner, communicate with teams and other departments to handle issues
Support with daily safeguarding obligations, across multiple Airwallex entities
Monitor the clearing and settlement of client funds and global money pools; drive data oriented approaches to improve our liquidity management system, fund risk management and treasury efficiency and utilization
Maintain the team knowledge base and refine the standard operating procedures; find opportunity for operational optimization and process automation tooling
Build data-oriented performance metrics, quality assurance framework and tooling to monitor, detect, and remediate operational risk areas and control defects to minimize errors
Set up compliant, accurate and timely reporting data capabilities based on external regulatory and third party requirements
Who you areWe're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications:Bachelor's degree or above
3+ years of experience in payments or operations at a technology company
Ability to rapidly understand new products and demonstrate problem-solving skills
Strong communication skills and customer service orientation
Attention to detail and tendency towards a documented approach
A strong team player who thrives in working in close collaboration with other teams
Experience with MS Office; technical skill set of VBA, SQL, and visualization tools like Looker and Data Studio is a plus
Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.#J-18808-Ljbffr