Time left to apply: End Date: December 31, 2024 (30+ days left to apply)
Job requisition ID: R171275
Grow your career with us
Here at Averis, our common purpose is to improve lives by developing resources sustainably.
Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organizations to support our customers in creating value for the Community, Country, Climate, Customer, and Company.
Role Summary:The role of the Help Desk Officer is to support all staff in the use of IT hardware, peripherals, and software, and to assist the other members of the IT Services team.
The Help Desk Officer will work closely with the Network Support Technician and the IT Team.
Responsibilities:Provide first line support for any information technology issues and problems.
Provide assistance by phone, email, and/or using a ticket management system.
Help manage the deployment, configuration, and security of desktop and mobile computing devices and peripheral devices.
Troubleshoot desktop and notebook/tablet hardware, peripherals, and equipment as necessary.
Liaise with vendors pertaining to repairs of computers.
Assist with compilation and management of IT asset registers.
Address and resolve basic incidents and requests; logging all incidents and requests.
Create a positive customer support experience, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with a professional attitude.
Work collaboratively with the IT team and perform other duties as requested by the IT Manager.
Requirements:To be successful in this role, it is recommended that you should have the following skills and qualifications:
A degree in the related job field.
1 to 2 years of working exposure or experience in a similar role is advantageous but not essential.
Willing to relocate to the job location.
When you send us your resume and personal details, it is deemed you have provided your consent for us to keep or store your information in our database.
All the information you have provided is only used for the recruitment process.
Averis will only collect, use, process, or disclose personal information where and when allowed to under applicable laws.
Only shortlisted candidates will be contacted for an interview.
We endeavour to respond to every applicant.
However, if you receive no response from us within 60 days, please consider your application for this specific position unsuccessful.
We may contact you in the future if there are opportunities that match your qualifications and experience.
Thank you for considering a career with Averis.
WE ARE AVERISThe Leading Global Business Services and Solutions Provider
Established in 2006, Averis offers services and solutions that cater to all our customers' business requirements, such as Finance & Accounting, Human Resources, IT Ops & Project Services, Digital Services, Shipping Documentation, Corporate Services, Recruitment Process Outsourcing (RPO), and Change Management.
We're also certified partners of the Association of Chartered Certified Accountants (ACCA), the Chartered Institute of Management Accountants (CIMA), and CPA Australia.
We're currently headquartered in Malaysia and have recently expanded globally to Brazil, Dubai, and Indonesia.
To date, we support our customers across various industries that range from manufacturing to RSPO certified palm, and energy.
Our customers are headquartered in Singapore, Indonesia, Hong Kong, China, Brazil, as well as Canada.
A Rewarding Career Awaits YouWe strive to provide Averians the best!
When you're part of the A-team, you'll get to enjoy these competitive perks:
Medical, dental, and optical benefits
Cross-functional training and opportunities for job rotations
Overseas postings and short-term secondments
Learning and development programmes that can broaden your knowledge and skills
Reward and recognition awards
Exciting recreational and employee engagement activities such as cultural celebrations, sporting matches, artistic workshops, monthly themed celebrations, annual dinners, CSR initiatives, and more
Competitive leave benefits
Supported examination leave
Apply Now!Joining Averis will open up doors to new learning and upskilling opportunities.
Explore career opportunities with us today.#J-18808-Ljbffr