**Basic Job Functions**:**Education/Experience**:- Bachelor's degree in Supply Chain Mgmt in the areas of Production Operations, Logistics, Purchasing, Inventory Control, Warehouse Mgmt or Computer Science/Information Technology or equivalent- Minimum 2 years of related work experience in the related field- Knowledge of ERP relevant module(s) is preferred- ITIL Foundation Training & Certification preferred**Required Skills/Competencies**:- Knowledge of Procurement functionalities (PDH - Product Data Hub, Interclass/Intraclass UOM, PR/PO approval, Delegation rules, Purchase Agreement, Supplier Portal, Sourcing)- Knowledge of Order Management functionalities is a plus- Basic knowledge of ERP in the areas of Production Operations, Logistics, Purchasing, Inventory Control Mgmt. or Warehouse Mgmt.- Basic understanding of Supply Chain Mgmt. and best practices- Working knowledge of ticketing system such as ServiceNow, Remedy or equivalent- Demonstrated ability to prioritize and handle multiple issues and tasks simultaneously, whether working independently or with other people- Good command of spoken and written English- Demonstrated ability to communicate effectively with end users and team members- Ability to document processes, specifications, working instruction and solutions to drive the creation of support knowledge base system- Ability to work with functional departments and consultants effectively- Proven interpersonal and team player skills with multi-national locations- Ability to work with global customer base. Need to be available to work in various time zones such as Americas, APAC and EMEA as needed- Basic proficiency in writing queries in Oracle ERP, SQL, Crystal or equivalent- Basic proficiency in MS Office - VISIO, Excel (pivot table, charting, macros)- Oracle ERP relevant module training and certification a plus**Essential Responsibilities**:**_Primary Responsibilities: _**- Serve as Oracle ERP Level I support to review and resolve tickets as they are logged- To monitor and to ensure proper assignment of tickets in the queue- Ability to assess issue and provide solution for Level I tickets- Proactive monitoring of interfaces to/from Oracle ERP system- Review tickets by frequency and categorization to identify patterns for potential improvements- Monitoring of open tickets to ensure SLA compliance and escalation of aging tickets- Monitoring of integrations between Oracle ERP Cloud and WMS Cloud system- Documentation of business processes and work instructions- Leverage ticket resolutions in the creation of a Support Knowledge Base system- Ensure compliance with Quality, Environment, Health and Safety and Responsible Business Alliance policies and procedures that is enforced within the organization.**_Key Competencies: _**- Assume ownership and responsibility in understanding incident logged, validate issue on hand, perform assessment and analysis to drive problem resolution consistent with SLA- Analyses ERP Level I support processes, identifies alternative solutions, assesses feasibility and recommends new approaches- Collect and review ServiceNow incident tickets support to ensure proper resolution and the identification of potential areas of improvements- Takes responsibility to follow through incident resolution and in getting end user satisfaction- and confirmation before resolving a ticket- Active engagement in issue handling and alternatives for resolution. Keep customer informed of the status and ensure full satisfaction before resolving an incident- Monitors service delivery performance metrics and liaises with managers and customers to- ensure that service level agreements are not breached without the stakeholders being given the- opportunity of planning for deterioration in service- Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems and procedures- Escalates and asks for assistance as appropriate- Works to ensure quality outputs- Shows a willingness to develop self- Demonstrates the First Solar Values and Behaviors**Physical Requirements (if any)**:- Will sit, stand or walk short distances for up to the entire duration of a shift- Will climb stairs on an occasional basis- Will lift, push or pull up to 27 pounds on an occasional basis- Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis- 20/40 vision in each eye, with or without correction, is required- Must be able to comply with all safety standards and procedures- May reach above shoulder heights and below the waist on a frequent basis- May stoop, kneel, or bend, on an occasional basis- Ability to wear personal protective equipment is required (including but not limited to, steel toed shoes, gloves, safety glasses, hearing protection, protective jacket or apron and arm guards)- All associates working on the production floo
