Analyst - Talent, Learning & Development

LOCATION:
CBRE KL BSO, Bangsar South
KEY RESPONSIBILITIESCase/ Program ManagementDisseminate training related communications.
Administer the case management tool by ensuring the cases are assigned to respective case owners.
Manage cases that require escalation received from analysts.
LMSManage escalated enquiries and perform level 2 troubleshooting.
Maintain LMS dashboard reporting.
Design training curricular or program in LMS that meets stakeholders' requirement.
Conduct investigation by liaising with all parties which includes clients, specialists, Global LMS team and IT Support.
Regional Program CoordinationLiaise with vendor/ stakeholders in charge involved pre, during and post program.
Ensure all communications are relayed and pre and post coursework are being distributed.
ReportingBuild reports that require customization which the data were extracted from LMS and analysis support in building reports.
CommunicationDesign and develop communication text and content related to program and training (newsletter, bulletin and training announcement) for country TLDs, regional and also SSC.
Manage regional communications by ensuring the comms are in compliant with CBRE branding guidelines.
QUALIFICATIONSBachelor Degree in Human Resources or related discipline.
About 2 years of proficiency in using Learning Management System (LMS) and ServiceNow.
Ability to work in a team with minimum supervision and able to delegate task among peers.
Excellent problem solving skills when dealing with escalation cases.
Able to lead and support initiatives and projects.
Possess excellent customer-centric values and highly engaged in current events organized centrally or locally.#J-18808-Ljbffr