Role and Responsibilities:
Supervise and monitor the day-to-day health and status of vehicles, parking spots, and app.
Manage incidents relating to the security of vehicles by escalating and coordinating manpower to ensure prevention, detection, containment, and correction of security incidents via Slack (important alerts include vehicles left in collected mode or IoT disconnected alerts).
Coordinate the collection, deployment, and relocation of vehicles when necessary (e.g., ad hoc guides on where to shift focus and rebalance to, where to collect/deploy vehicles).
Work with the customer service team on issues and inquiries via email and Zendesk.
Gather feedback from marshalls and submit suggestions through Asana and report bugs through JIRA.
BAU Function:
Be the first point of contact for all marshall questions/issues by monitoring Slack channels and DMs - Marshalls will still contact the Aussie lead.
Properly assign marshalls on shift to attend to alerts/issues and write up end-of-day/weekly reports.
Ensure compliance of marshalls (sending in start of shift plans, end shift reports, checking in and out of Homebase).
Respond to customer service tickets (Email/Zendesk) based on each city's customized template, working with the CS team on issues and inquiries.
Perform ad hoc tasks (e.g., council-required end trip photo audit).
Who are we looking for?
Comfortable conversing in English.
Computer and tech-savvy (Google Sheets, Documents, Excel).
Ability to solve a logical case study.
Good at documentation.
Knowledge of SQL/BQ is a plus.
Join us to be part of the urban mobility and sustainable transportation revolution! We are a startup in every sense of the word. Expect autonomy, visibility, breakneck pace, cutting-edge technology, barriers to overcome, and problems to solve. If you are one to lead the charge, smash through barriers, and create a positive impact, we want to talk to you!
At Beam, here's what you can expect from us:
Opportunity to make an impact by being part of a movement that will revolutionize transportation in cities.
Be part of an organization in hyper-growth mode with plenty of opportunities for personal development.
Flexible and inspiring workplace with a team of competent, motivated, and fun co-workers.#J-18808-Ljbffr