Supervise, monitor day-to-day health and status of vehicles, parking spots, and app.
Manage incidents relating to the security of vehicles by escalating and coordinating manpower to ensure prevention, detection, containment, and correction of security incidents via Slack (important alerts include Vehicle left in collected mode or IoT disconnected alerts).
Coordinate collection, deployment, and relocation of vehicles when necessary (e.g., ad hoc guides on where to shift focus and rebalance to, where to collect/deploy vehicles).
Work with the customer service team on issues and inquiries via email and Zendesk.
Gather feedback from marshalls and submit suggestions through Asana/bugs through JIRA.
BAU Function:
First point of contact for all marshall questions/issues by monitoring Slack channels and DMs - Marshal still contacts Aussie lead.
Properly assign marshall on shift to attend to alerts/issues and write up end-of-day/weekly reports - assign to alerts, but need to follow up on missing shift reports.
Ensure compliance of marshall (sending in start of shift plans, end shift reports, checking in and out of Homebase).
Respond to CS tickets (Email/Zendesk) based on each city's customized template, working with the CS team on issues and inquiries.
Ad hoc tasks (e.g., council-required end trip photo audit).
RequirementsWho are we looking for?
Comfortable conversing in English.
Computer and tech-savvy (Google Sheets, documents, Excel).
Ability to solve a logical case study.
Knowledge of SQL/BQ is a plus.
Join us to be part of the urban mobility and sustainable transportation revolution! We are a startup in every sense of the word. Expect autonomy, visibility, breakneck pace, cutting-edge technology, barriers to overcome, and problems to solve. If you are one to lead the charge, smash through barriers, and create a positive impact, we want to talk to you!
At Beam, here's what you can expect from us:
Opportunity to make an impact by being part of a movement that will revolutionize transportation in cities.
Be part of an organization in hyper-growth mode with plenty of opportunity for personal development.
Flexible and inspiring workplace with a team of competent, motivated, and fun co-workers.#J-18808-Ljbffr