APAC Consumer Insights, Customer Success LeaderFull-time
(Please note that we are advertising the same role in multiple locations given the location flexibility)
Key Accountabilities
In this Strategic Leadership Role, you will be responsible for Customer Success for the Consumer Insight Strategic Analytics & Insight Practice Area across APAC reporting into the SA&I Customer Success regional leader. Key responsibilities encompass delivering with excellence while maintaining delivery standards, driving high operational efficiency and a strong sales mindset (support upselling & cross-selling); enabling timely revenue recognition and profitable execution.
Core Responsibilities
Support the Regional Customer Success lead in designing the practice area organization balancing methodological, language and technical needs
Support the Regional Customer Success lead in managing the P&L of the practice area including W&S and T&E budgets
Support hub strategy for market and product lines
Coordinate and drive cross-training programs in order to maximize solution and delivery excellence, expertise, and staffing flexibility
Set and measure a high level of delivery standards driving client satisfaction
Contribute to meet regional revenue targets by supporting repeat sales and timely deliverables
Coordinate and support with regional Sales partners on client and project revenue growth, retention, and profitability
Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant
Work with global commercial strategy team and across regions within the global SA&I customer success team to develop and implement best delivery practices
Target reductions in cycle time across ad hoc methods
Drive high level employee engagement and retention
Foster a culture of continuous improvement and accountability to drive organizational efficiency
Key stakeholder in providing input into product and toolkit roadmap, representing regional needs for the practice area
Support/enable industry and thought leadership efforts
Qualifications
Proven track record in Analytics Consultancy/ Market Research leadership roles
Expertise in (application of) Customer Insight Solutions preferred
Proven leader of high performing teams
Bachelor's Degree required, Master's preferred, or equivalent experience
Knowledge in sales processes in CPG companies, customers, modern and traditional market
Good knowledge of NielsenIQ products, services and data preferred
Strong analytical skills
Skillsets
Strong sense of urgency and accountability to drive client outcomes
Proven experience in leading a team, managing people, and developing talent
Able to work collaboratively with internal & external teams
Capable to maintain positive client relationships in complex situations & resolve client issues
Strong logic, deductive reasoning, problem-solving, and critical thinking skills
Skilled & polished communicator, including client presentations
Able to synthesize data & simplify findings to solve client business issues
Strong project management skills and ability to manage multiple priorities
Experience using large data sets to find insights and make recommendations
High say-do ratio
Experience in driving organizational transformation is a plus
Benefits
Flexible working environment
Volunteer time off
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:NIQ News Center#J-18808-Ljbffr