Job Description ( Please note that we are advertising the same role in multiple locations given the location flexibility) We are looking for a Strategic Initiatives & Performance Lead for APAC.
This role will lead strategic initiatives and performance improvement across regional customer success teams.
The focus is facilitating the implementation of P321, embedding global standards, processes and tools.
They will also be working with teams cross-functionally to streamline deliveries, improving delivery performance and client satisfaction.
Responsibilities: Drive strategic initiatives to optimize delivery and customer success performance (e.g.
Project Deliver SA&I) Lead adoption of global technologies and tools and integrate global platforms into regional standards Collaborate with cross-functional teams to enhance and standardize processes Elevate consultancy skills and improve overall delivery quality across teams Foster a culture of continuous improvement and alignment with global best practices Measures of Success: Improved efficiency, speed, and productivity across markets and practice areas Successful delivery of global and regional initiatives initially as part of P321 including adoption of practice groups, regional fungibility, hubbing, BPI & WoW Successful adoption and implementation of global technologies and tools, with direct impact on productivity Standardized processes delivering consistent, high-quality outcomes Noticeable improvement in NPS scores Qualifications Strong financial, operational, and commercial acumen with the ability to align strategic goals with business outcomes, ensuring initiatives lead to measurable improvements in efficiency and performance Proven track record in leading performance improvement initiatives within customer success or delivery teams, with a focus on embedding global standards and technologies across regional/ local teams Experience in managing large-scale transformation projects Excellent cross-functional collaboration skills, with the ability to work across diverse teams, streamline processes, and create synergies that enhance delivery performance Strong leadership and change management experience Maturity and presence to actively engage in C-suite discussions and influence senior stakeholders Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.
With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
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