App Support Officer - Chinese Speaker

**Industry**:IT/ Technology- **Location**:City Square Tower- **Benefits**:Shift allowance, KPI incentive, dental allowance, medical card, and more- **Working hour: Day & Night Shift (Rotational)**- **Working Nature: 4 working days, 3 off days**- Attend to online user enquiry, assist them to solve any basic apps issue- Handle escalations and manage client expectations on an ongoing basis- Identify and document user and system issues- Update and manage any defects, issues tickets appropriately- Be a user to test new apps and feedback the test result**Requirements**:- **Mandarin speaker**:- **Basic conversant in English**:- Min SPM- Willing to work in rotational shift**Job Types**: Full-time, Permanent, Fresh graduate**Salary**: RM2,500.00 - RM4,000.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Rotational shiftSupplemental pay types:- Performance bonusAbility to commute/relocate:- Johor Bahru: Reliably commute or planning to relocate before starting work (required)**Language**:- Mandarin (preferred)