*WORKING DAY : MONDAY - FRIDAY (9AM - 6PM)
JOB DESCRIPTION
Participates in every aspect of implementation process: from analysis of customer business requirements to configuration of the application that will meet the customer's needs.
Works with key users to ensure full understanding of the implications to the current business process.
Identifies any need to modify an application and communicates that need to developers and other team members.
Adhering to the implementation methodology, assists the team as needed to build the business case for value, productivity enhancements and meeting technical requirements.
Facilitates the customer's decision-making process by working to address the questions and needs of stakeholders. Ensures proper understanding of the application and the overall solution.
Conducts acceptance testing and training of customer resources in use and maintenance of Microsoft Dynamics applications (e.g., ERP, CRM, or Retail management).
REQUIREMENTS
Willing to travel (customer office).
Minimum undergraduate degree in one of the following fields: Computer Science, Information Systems, Accounting, Finance, Sales and Marketing, or Business Administration.
ERP/CRM or Business processes experience preferred.
Preferred person with minimum TWO (2) years working experience in handling ERP.
Good computer application background.
Strong analytical and communication skills.
Self-motivated and willing to work hard.
Can work with less supervision.
Required language(s): English; Mandarin and Bahasa Melayu is an added advantage.
SOFT SKILLS
Clear communicator (written and verbal).
Proactive.
Ability to manage / leadership skill.
Knowledge of question techniques.
Creative problem solving and conflict resolution.
FUNCTIONAL/TECHNICAL SKILLS
Business analysis skills.
Knowledge of Project management.
Good documentation and communication skills.
Knowledge of support process is an advantage.
Knowledge of how to conduct workshops and training sessions.
In-depth knowledge of core application functionality.
General knowledge of related Microsoft technologies (e.g., SQL Server) will be an advantage.
Good knowledge in Microsoft Excel will be an advantage.
Candidates with experience in ANY ERP/CRM/Retail experience are encouraged to apply.#J-18808-Ljbffr