Application Engineer - Service Management toolsWe are recruiting an experiencedApplication Engineer - Service Management toolsto join our team.
Reporting to Solution Lead IT Service Management, you will be part of the ITSM team that is one of the core teams of the IT Technology department making sure that the daily business of all support departments is as smooth as possible. In close cooperation with internal departments and external vendors, you will constantly improve the technical workflow of Global Blue's business processes according to ITIL.
Being responsible for all ITSM related applications, you will act as not only a central point of contact for any technical requests, but you will need to understand customer needs. Furthermore, we are looking for a pro-active and curious team member willing to continue investigations and analyses where others would already give up. The Senior Management, including the Vice President of the IT Technology department, relies on a strong reporting chain provided by you in this position. This enables you to not only become a customer-oriented technical key player but also an essential guarantor for proving the success of the IT Technology department with various reports.
RESPONSIBILITIES
Deploy, configure, and operate IT Service Management application (4me).
Test and implement customizations and improvements delivered by external development partners.
Participate and lead projects in cooperation with external vendors to introduce new and improve existing technical workflows and processes.
Create, maintain, and improve reports for management, stakeholders, and customers.
Support Senior Management in achieving improvements in automation, standardization, and simplification.
Maintain server structure needed by those applications.
Closely collaborate with 1st level Service Center Operations.
Provide 2nd/3rd level support for managed applications and infrastructure.
Prepare and hold workshops and training sessions.
Maintain and update documentation.
REQUIREMENTS
Background
Relevant IT education or equivalent technical experience (e.g., college/university MINT programme, preferably IT Systems Management).
Minimum 2 years of working experience in Application Support role OR as Web PHP Developer.
Experience working in an international environment.
Hands-on experience in supporting business applications.
Wide-spread general IT competence.
Advanced experience in ITIL processes, ITIL foundation certification or better.
Programming in PHP.
Knowledge of Windows server and MS SQL server.
Linux knowledge is an advantage.
Good knowledge in scripting/programming.
Hands-on experience with ITSM products like Service Now, Jira ITSM, Remedy ITSM is a significant advantage.
Fluent in English.
Willingness to work on 24/7 "on call" duty.
Personal skills
Strong communication skills.
Project Management skills.
Customer focus.
Strong analytical, investigational, and problem-solving skills.
Independent and self-motivated.
Creative and dynamic mindset, proactive.
Flexibility.
Self-organized and able to prioritize.
WE OFFER
Why working with us:
Our organizational culture is based on values such as Innovation, Respect, Collaboration, Customer centricity, and Empowerment.
Work in a fast-growing international company with inspiring colleagues from many different countries.
Work in a cool and relaxed environment, without strong formalities and accessible leads.
Flexible hours and the possibility of remote work.
Learning & development opportunities alongside a team of real and unique people.
Top-notch "tech pack" to make your working days more agile.
Employee referral program.
Great Health Insurance, with regular check-ups.
Bonus Plan, considering yours and the Company's evaluation.
Occasional company-wide events and team events for bonding.
About UsAt Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over40 yearsof industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over35 millionTax Free Shopping transactions every year and our payment partners in elevating the experience ofmore than 31 milliontransactions worldwide. Our post-purchase solutions also cater to the needs ofover 47 millione-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over2,000 employeesrepresents more than80 nationalitiesacross53 countries . At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.#J-18808-Ljbffr