Job Responsibilities:
You will be responsible for the end-to-end software development and support for all work transitioned from Group (which could be projects, quarterly change requests, L3 production fixes).
This includes analysis and design to development, implementation, testing and support and you will be expected to manage production problems and incidents.
You will also be responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools.
You will partner closely with the Group domain team to plan and manage transitioned deliverables.
Other Responsibilities:Act as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scope
Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues
Manage 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good quality
Design appropriate metrics for reporting on key performance and quality indicators
Test, maintain and recommend software improvements to ensure strong functionality and optimization
Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing
Work with business stakeholders to manage and prioritize the overall book of work in terms of problem remediation
Contribute to improvement initiatives relating to methods, tools, people, architecture, project management and governance
JobRequirements:
Degree in Computer Science, Engineering or similar domainAt least 6 years' experience in relevant Banking / Information Technology
Proficient in IBM AS400 platform, RPG, COBOL, CL programming
Knowledge of Silverlake's banking software suite will be added advantage
Well-versed in service management/production support#J-18808-Ljbffr