Application Support Analyst

As the Application Support Analyst will take ownership of training and technical support for all aspects of the applications including Epicor ERP system, MES, Tooling management system, and Business intelligence platform. 

Key Responsibilities Provides on-going training and technical support of our Epicor ERP system and in-house developed MES system, and tooling management system.Develop dashboards and reports to support department and business needsPerforms routine maintenance, patch updates, and day-to-day maintenance work on all ERP and integration platforms.Work closely with corporate IT in China to ensure all the IT policies, procedures and standards are in consistence in place. Customize and configure Epicor ERP modules to align with the organization's specific business needs.Assist with implementing, maintaining, supporting, and troubleshooting application systems as assigned.Facilitates training of end users and testing of business applicationsPerform other duties as assigned.Skills Requirements BS in Computer Science/Information Systems or equivalent technical experience preferredExperience with ERP systems is highly desirable, Minimum 2+ years' experience in ERP support & development area required. Prior consulting experience in ERP implementation is a plusStrong analytical and problem-solving skillsGood verbal, presentation and written communication skills Experience in Systems Analysis & troubleshootingBusiness Intelligence tool skills, e.g. QlikView is an added advantage