Links International is an award-winning industry leader in innovative HR solutions in Asia. To succeed in today's dynamic business climate, it is imperative to engage in innovative, reliable HR solutions. We are looking for a high caliber candidate to join our growing in-house technical team and contribute to the ongoing success of our Links Integration Hubs - a cutting-edge tool that streamlines the ETL process between various HR systems and payroll platforms.
We are looking for a high calibre Application Support Engineer (Python, Django, SQL) to join our regional technical team in KL, Malaysia.
Highlights MNC culture, flexible hours, hybrid work from homeCompetitive remuneration package, health benefits and other benefitsCareer development opportunity, training subsidy, regional exposure Job Responsibilities: Software Applications Technical Support:Responsible for level 3 software applications support on our HRIS / data transformation products, focusing on software ongoing maintenanceRespond to internal and external user inquiries and troubleshoot technical issues related to our software applications in timely mannerOffer solutions and guidance to resolve problems efficiently, ensuring minimal disruption to user and client operationsWork closely with Software Development Team on programming and coding activitiesProvide feedback and suggestions to improve application reliability and performanceDebugging and Troubleshooting:Analyse application logs, error messages, configuration/operational data, and program source code to identify root causes of issuesDiagnose and resolve software bugs, configuration problems, and performance bottlenecksIncident Management:Prioritize critical issues and ensure timely communication to stakeholders regarding issue status, resolution plans, and workaroundsUtilize incident tracking and monitoring systems to document and track the progress of reported issues Job Requirements: Bachelor Degree in Computer Science or equivalent3+ years of experience in software applications support or maintenanceProficient in code reading such as Python, SQL and JavaScriptKnowledgeable in Django framework / MySQL administration will be advantageousFamiliar with git, JiraFluent in spoken English. Foreign language will be advantageousSelf-motivated and proactive with the ability to work independently as well as collaboratively in a team environment across regions.