Help Desk & IT Support (Information & Communication Technology)
Full time
About the roleWe are seeking a drivenApplication Support Executiveto join our dynamic team at QL Corporate Services Sdn Bhd. In this full-time on-site role based in Shah Alam, Selangor, you will be responsible for providing high-quality technical support and troubleshooting for our critical business applications.
What you'll be doing
Respond to and resolve user inquiries and issues related to software applications in a timely and efficient manner
Diagnose and troubleshoot application-related problems, escalating to the vendors as needed
Provide end-user training and guidance on the effective use of software applications
Maintain detailed records of support activities and generate reports on system performance and support metrics
Collaborate with the team to implement application upgrades, patches, and new functionalities
Assist in the development and enhancement of support documentation and knowledge base articles
Stay up-to-date with the latest trends and best practices in application support and customer service
What we're looking for
Candidate must possess at least a Degree or Master in Information Technology or Computer Science.
Minimum 2 years of experience in a similar application support or IT help desk role.Fresh graduates are encouraged to apply.
Strong technical skills and hands-on experience with software applications, including troubleshooting and problem-solving.Strong knowledge and experience in supporting Infor M3 ERP (preferably on Supply Chain Management solutions) and/or farm management systems will be of added advantage.
Excellent communication and interpersonal skills, with the ability to explain complex technical issues to non-technical users.
Good spoken and written skills in English and Bahasa Malaysia. Proficiency in Mandarin will be an added advantage when liaising with vendors from China.
Demonstrated customer service orientation and a passion for providing exceptional support
Ability to work independently and as part of a team
Flexible and adaptable to changing priorities and deadlines
Willing to be based atBukit Jelutong, Shah Alam.
If you're an application support enthusiast who is ready to take the next step in your career, we'd love to hear from you.Apply nowand join our growing team at QL.#J-18808-Ljbffr