The Automation Lead role focuses on driving operational efficiency and improving operational metrics through automation, to enhance the efficiency, reliability, and performance of software applications through the implementation of automation strategies and tools.
This position requires a strong background in application support and proactive problem management, ensuring that automation solutions are effectively implemented and maintained.
Key Responsibilities:Drive operational efficiency through automation initiatives.
Improve operational metrics by implementing automation solutions.
Provide application support and manage incidents proactively.
Utilize automation tools to streamline processes and enhance performance.
Automation Strategy Development: Design and implement an overall automation strategy aligned with organizational goals and application support needs; identify opportunities for automation across the application support life cycle, including testing, deployment, monitoring, and incident resolution.
Process Optimization: Analyze existing application support processes to discover inefficiencies, redundancies, and areas for improvement; streamline workflows through automation to reduce manual intervention and improve response times.
Tool Selection and Implementation: Research, evaluate, and select appropriate automation tools and technologies that fit the organization's infrastructure and application stack; lead the implementation and configuration of chosen automation tools ensuring seamless integration with existing systems.
Scripting and Development: Write scripts and develop automated solutions to standardize repetitive tasks, such as deployments, testing, and monitoring; collaborate with developers and other stakeholders to create APIs and interfaces that support automation efforts.
Collaboration and Training: Work closely with cross-functional teams, including development, operations, and QA, to ensure alignment on automation initiatives; provide training and support to team members on new automation tools and practices.
Continuous Improvement: Stay up to date with industry trends, tools, and technologies related to automation in application support; foster a culture of continuous improvement by encouraging feedback and iterative enhancements of automated processes.#J-18808-Ljbffr