Application Support Senior Executive

Networks & Systems Administration (Information & Communication Technology)
Provide remote/onsite support assistance to end users on all current applications.
Liaise closely with vendors to ensure all escalated issues are resolved in a timely manner.
Support and assist in month-end, bi-weekly, and year-end closing activities.
Assist in data extraction based on ad-hoc requests.
Provide technical support in system configuration and fixing customized reports.
Conduct testing on delivered programs, projects, or application defects.
Ensure all integration and changes in the system fully integrate with other systems.
Provide guidance and training to end users whenever a new system is implemented.
Assist in application compilation and deployment to the test and production environments.
Assist in project implementation in ad-hoc or cross-team projects carried out by the IT department.
Qualification and Experience:
Possess at least a Bachelor's Degree in Computer Science/Information Technology or equivalent.
At least 3 to 5 years of working experience is preferred.
Skill & Knowledge:
Possess knowledge of MySQL and MS-SQL databases and a good command of SQL scripting.
Strong analytical and problem-solving abilities.
Good understanding of business processes in terms of financial, inventory, manufacturing, warehouse, sales, and procurement.
Experience working in a helpdesk or support role is essential.
Experience in ERP systems would be an advantage.
Candidates fluent in Mandarin preferred as the role requires candidates to deal with Mandarin-speaking clients.
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